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MassivelyArticles posted by Matt Esteves

Introducing CRIS!

Filling in the Gaps We spend a lot of time asking questions. Invariably, questions come up that we don’t have answers for. We simply don’t have enough data to support a conclusion or consumer insights to inform a decision. In my previous life (before Massively seems like...

Why do utilities need bots?

Transforming the customer experience has the potential to deliver real benefits to local utilities. Preferences are changing, and consumers are demanding more convenient and responsive methods of communication. This has led to the rise of virtual assistants (aka chatbots) in the customer service space that can deliver fast, easy...