Massively AI
Your AI. Your voice.
Every channel your customers are on.
Train Massively AI on your website, FAQs, and product pages — then deploy it on your website chat, Instagram DMs, Facebook Messenger, and more. One AI that knows your business inside out, available to every customer, 24 hours a day.
No developers. No data scientists. No months of setup. Point Massively AI at your existing content and it’s ready to talk to your customers — in your voice, with your knowledge — in minutes.
No credit card required · Setup in minutes · See pricing
Massively AI answers instantly on
Your website
Instagram DMs
Facebook Messenger
SMS
80%
Of support tickets diverted automatically — CALECIM® Professional
<5s
Average response time — vs hours or days manually
24/7
Always on — every question answered, every channel, every time zone
0
Developers, data scientists, or technical resources required
How it works
Train once. Deploy everywhere.
Most AI chat tools require weeks of setup, technical teams, and ongoing maintenance. Massively AI works with the content you already have.
Point it at your content
Connect Massively AI to your website, FAQ page, product pages, or any other content. It reads and learns from what you’ve already built — no manual training required.
Set your voice and rules
Tell Massively AI how you want it to sound, what it should and shouldn’t discuss, and when to hand off to a human agent. It follows your rules, every time.
Deploy to every channel
Add Massively AI to your website with one line of code — or activate it on Instagram, Facebook Messenger, and SMS. The same AI, the same answers, every channel your customers use.
Where Massively AI works
One AI. Two powerful use cases.
Whether your customers find you on your website or on Instagram, Massively AI meets them there — and converts them.
For your website
🌐 AI Chat for Lead Generation & Customer Service
Replace the generic chat widget with an AI that actually knows your business. Massively AI answers product questions, qualifies leads, books appointments, handles support, and hands off to a human when needed — all without any extra staff.
Train it on your FAQ page, product descriptions, pricing, and policies. It learns your content and speaks in your voice — so every visitor gets the same accurate, on-brand answer whether they arrive at 9am or 2am.
Answers FAQs, product questions, and pricing instantly
Captures and qualifies leads before they leave
Books appointments and routes to the right team
Diverts support tickets from your team automatically
Integrates with Shopify, Webflow, Zendesk, and Zapier
Live chat handoff when a human is needed
For Instagram
📸 AI Concierge Inside the DM
Massively AI is Step 3 of the Instagram Conversational Flywheel. After Comment-to-Unlock triggers the conversation and DM Canvas delivers the storefront, Massively AI handles what comes next — the questions, the objections, the “can I get this in blue?” moments that turn browsers into buyers.
Because everything stays inside Instagram, your AI Concierge is right there when a follower has a question — no redirect, no lost conversation, no waiting. It answers in real-time, in your brand voice, and hands off to a human when the conversation needs a personal touch.
Handles product questions inside the DM, instantly
Overcomes objections and recommends next steps
Trained on your products, content, and brand voice
Works alongside DM Canvas for a complete in-DM experience
Seamless handoff to human when needed
Available 24/7 — no DM left unanswered
Real results
What Massively AI looks like in the wild.
From skincare to salons, streaming to sports — Massively AI works across every industry.
Website AI · Customer Service
80%
Of support tickets diverted automatically
CALECIM® Professional upgraded their basic chatbot to Massively AI’s GPT-powered Smart Answers in March 2024. The AI now handles nuanced product queries — ingredient questions, application protocols, clinical study references — that previously required escalation to human agents. Response time dropped to under 5 seconds. The support team now focuses exclusively on high-priority cases.
CALECIM® Professional · Premium skincare · Global · Read the full case study →
Instagram AI · Lead Conversion
24%
Better lead-to-booking conversion
“Eva” — Hello Sugar’s AI Hostess powered by Massively — triggered the moment someone showed interest on Instagram. She guided users through booking in under 2 minutes, upsold additional services during the conversation, and sent automated nudges at 1-hour and 23-hour intervals for incomplete bookings. Zero response lag. No lead left behind. The average time from submission to completed booking dropped to under 2 minutes.
Hello Sugar · Wax salon chain · Hundreds of U.S. locations · Read the full case study →
Web + Social AI · Streaming
“
Massively AI handles our customer service, FAQs, and content recommendations across our website and social channels — giving every user instant, accurate answers without adding headcount.
CosmoGo
Canadian streaming platform · Web + Instagram · Case study coming soon
Massively AI in the wild
Every industry. Every size.
If your customers have questions, Massively AI has answers.
Theme Park · Tickets, packages & visitor FAQ
Financial Services · Lead qualification & service info
Sports · Membership, events & club resources
Childcare · Enrollment, program info & tour booking
CPA Education · Course info, enrollment & member support
Streaming · Customer service, FAQ & content recommendations
Also trusted by Mondelez, CALECIM®, eBay, Paramount, Starbucks, BMO and hundreds of businesses across North America.
What Massively AI can do
Built for real conversations, not just FAQs.
🧠
Trained on your content
Point Massively AI at your website, FAQs, product pages, or any document. It reads, learns, and answers accurately — no manual data entry.
🎭
Speaks in your voice
Set your tone, style, and personality. Massively AI sounds like your brand — not a generic bot — in every conversation.
🤝
Human handoff — always
When a conversation needs a real person, Massively AI hands off seamlessly. Your team steps in exactly when they’re needed, not before.
⚡
Instant — always
Under 5 seconds. Every time. Whether it’s 2pm on a Tuesday or 2am on a Sunday. No queues, no hold times, no “we’ll get back to you.”
🔗
Integrates with your stack
Shopify, Webflow, Zendesk, Zapier, HubSpot, Salesforce and 7,000+ apps. Massively AI connects to the tools you already use.
📊
Learns and improves
See what questions your customers ask most. Update your content and Massively AI gets smarter — continuously improving without rebuilding from scratch.
Start free. Add AI when you’re ready.
Massively AI is included on the Business plan at $39/month — no add-ons, no surprises.
Basic
$0/mo
50 chats/month
- ✅ Website chat widget
- ✅ Guided chat flows
- ✅ Instagram DM Canvas
Creator
$15/mo
250 chats/month
- ✅ Everything in Basic
- ✅ Auto DM · Shopify
- ✅ Live chat handoff
Business
$39/mo
2,500 chats/month
- ✅ Massively AI Chatbot
- ✅ Smart Answers (GPT-powered)
- ✅ Full attribution dashboard
- ✅ Free setup & training
Premium
$69/mo
Unlimited chats
- ✅ Everything in Business
- ✅ Multi-agent support
- ✅ Priority support
Massively AI features available on Business plan and above · View full plan comparison →
FAQs
How does Massively AI learn about my business?
You point Massively AI at your existing content — your website, FAQ page, product descriptions, pricing page, or any document you upload. It reads and indexes that content automatically. No manual training, no data entry, no technical setup. When you update your content, you can refresh the AI’s knowledge just as easily.
How is Massively AI different from other AI chatbots?
Most AI chatbots are generic — they answer in a generic voice with generic knowledge. Massively AI is trained specifically on your content and configured to speak in your brand voice. It also works across every channel your customers are on — website, Instagram, Facebook Messenger, and SMS — from a single platform. And unlike tools like ManyChat that charge an extra $29/month for AI, Massively AI is included in the Business plan at $39/month.
What happens when the AI can’t answer a question?
Massively AI knows when it’s out of its depth. When a question falls outside its training or requires a human judgement call, it hands off seamlessly to a live agent — on any channel. You decide the handoff rules: by topic, by keyword, or simply when a customer asks to speak to a person.
Do I need a developer to set this up?
No. Adding Massively AI to your website takes one line of code — your developer can do it in minutes, or we walk you through it on the Business plan. For Shopify and Webflow users there are one-click integrations. For Instagram it’s a connection through Meta’s official API — no code required at all.
Can Massively AI work on both my website and Instagram?
Yes — that’s one of Massively’s key advantages. The same AI, trained on the same content, deployed on your website chat and inside your Instagram DMs. Your customers get consistent, accurate answers wherever they find you.
Is this the same as the AI Concierge in the Instagram system?
Yes. What we call “AI Concierge” in the Massively for Instagram system is Massively AI — the same platform, deployed inside Instagram DMs as Step 3 of the Conversational Flywheel. Whether you’re using it on your website, in Instagram, or both, it’s the same underlying AI trained on your content.
About Massively
Massively has been building conversational AI since 2014. We’ve built chatbots for eBay, Paramount, Starbucks, Mondelez, and hundreds of businesses of every size. Massively AI brings that enterprise-grade expertise to a platform anyone can use — no technical team required. Book a demo to see it in action.
Your customers have questions.
Massively AI has answers.
Train your AI in minutes. Deploy everywhere your customers are.
Free to start. No credit card required. Massively AI included from $39/month.