The Eva virtual booking agent for Hello Sugar Salon increased their booking ratio by 23.7%, led to a significant decrease in the average cost to acquire each new customer and freed up a substantial amount of time.
Hello Sugar is a Brazilian and full-body wax salon with dozens of locations across the US. Customer acquisition is primarily done through offering a free bikini wax. Massively created an automated booking agent named “Eva” which sends an outbound message directly from the landing page or Facebook ad. Eva guides these new customers to book appointments and suggests additional paid services to add to their appointment. The automated agent also nudges customers with friendly “have you completed your booking” messages and allows customers to connect to a real person when required. Read the whole case study here.
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Why choose Massively?
It’s what your customers want:
Chat and messaging platforms are the new gateway to your customer. Why? Because it’s convenient, fast and personal. 9 out of 10 customers want to message a business rather than call.
It’s where your customers want you to be:
79% of consumers get frustrated when they can’t contact a business on their preferred medium or platform. That’s why chat is so central to modern day businesses. Chat on websites, social platforms, from search results, SMS or embedded on custom landing pages…everywhere conversations happen.
Make your business available 24/7/365:
Never miss another sale, lead, or issue. Current and potential customers expect real time replies. Our approach features Live Chat PLUS Smart chatbots and creates conversations that delight. Using both together lets you provide immediate answers and support, 24/7.
Make more money:
Engaging customers through chat increases conversions by 20% (or more) vs email, and customers who use chat are 3X more likely to make a purchase. On average, businesses that use live chat enjoy a 305% higher ROI vs businesses that use only email/contact forms.
Massively can automate “high volume, low touch” tasks, including up to 80% of routine customer questions. Tasks like booking appointments can easily be automated, freeing you up to focus on running your business.
Did you know that when a customer searches for your business, they can send a message directly from the search results or from Google Maps? Learn more here.