Massively’s platform features a robust dialogue management tool used to create powerful chatbots. Massively integrates easily with 3rd party APIs to make your bot dynamic, connect to customer support teams and leverage CRMs. Other features include Natural Language Processing (NLP), A/B testing module, re-engagement portal and analytics to unlock actionable insights.
Massively’s full-service bot design team can design a one-of-a-kind bot for your brand and deploy it on any platform. Our world-class engineers, conversational design experts, bright creative minds and seasoned business leaders will ensure you get the right mix of skills bringing your bot to life.
Our approach combines optimal conversational design with the smartest Artificial Intelligence (AI) and Machine Learning (ML) technology. Massively has created bots for some of the world's biggest brands, including NBC, Playtex, Philadelphia Cream Cheese and Paramount Pictures.
Track unique users, messages exchanged, time spent and more
Real analytics that speak to your brand’s goals, including clicks, transactions, views and more
Find out how users speak to your bot and how they feel about your brand
See what users love about your brand and your bot
Test out multiple campaign ideas or solutions
Live agent requests
Transfer users from your bot to a live agent who can help them in real time
Target users based on engagement to maximize efficiencies and optimize the user experience
Broadcasts, reminders and prompts to communicate
Find out why users talk to your bot, how often, when, and what they say
Our bots understand and process what users have to say
One click deploy
It’s easy to launch your chatbot on a variety of major chat platforms
Let your customers buy and pay within their chat
Web chat control
Web-enabled bots for embeds and testing
Test your bot as it is being built
Launch your bot anywhere your customers are
Keep track of what users say