Product
Massively’s platform features a robust dialogue management tool used to create powerful chatbots. Massively integrates easily with 3rd party APIs to make your bot dynamic, connect to customer support teams and leverage CRMs. Other features include Natural Language Processing (NLP), A/B testing module, re-engagement portal and analytics to unlock actionable insights.
Design
Massively’s full-service bot design team can design a one-of-a-kind bot for your brand and deploy it on any platform. Our world-class engineers, conversational design experts, bright creative minds and seasoned business leaders will ensure you get the right mix of skills bringing your bot to life.
Technology
Our approach combines optimal conversational design with the smartest Artificial Intelligence (AI) and Machine Learning (ML) technology. Massively has created bots for some of the world's biggest brands, including NBC, Playtex, Philadelphia Cream Cheese and Paramount Pictures.
Process.

Features.

Engagement metrics
Track unique users, messages exchanged, time spent and more

Conversion tracking
Real analytics that speak to your brand’s goals, including clicks, transactions, views and more

Sentiment analysis
Find out how users speak to your bot and how they feel about your brand

Heat map
See what users love about your brand and your bot

Hypothesis testing
Test out multiple campaign ideas or solutions

Live agent requests
Transfer users from your bot to a live agent who can help them in real time

User segmentation
Target users based on engagement to maximize efficiencies and optimize the user experience

Triggered communication
Broadcasts, reminders and prompts to communicate

Deep learning
Find out why users talk to your bot, how often, when, and what they say

Message synthesizing
Our bots understand and process what users have to say

One click deploy
It’s easy to launch your chatbot on a variety of major chat platforms

Payment integration
Let your customers buy and pay within their chat

Web chat control
Web-enabled bots for embeds and testing

Built-in simulator
Test your bot as it is being built

Multi-platform integration
Launch your bot anywhere your customers are

Moderated replies
Keep track of what users say
Platforms.
Deploy your bot anywhere conversations happen.
