Services

From custom development to self service, we offer the right mix of service to meet all of your bot need.

Product

Massively’s platform features a robust dialogue management tool used to create powerful chatbots. Massively integrates easily with 3rd party APIs to make your bot dynamic, connect to customer support teams and leverage CRMs. Other features include Natural Language Processing (NLP), A/B testing module, re-engagement portal and analytics to unlock actionable insights.

Design

Massively’s full-service bot design team can design a one-of-a-kind bot for your brand and deploy it on any platform. Our world-class engineers, conversational design experts, bright creative minds and seasoned business leaders will ensure you get the right mix of skills bringing your bot to life.

Technology

Our approach combines optimal conversational design with the smartest Artificial Intelligence (AI) and Machine Learning (ML) technology. Massively has created bots for some of the world's biggest brands, including NBC, Playtex, Philadelphia Cream Cheese and Paramount Pictures.

Process.

massively_services_process_flow_diagram

Features.

Engagement metrics

Track unique users, messages exchanged, time spent and more

Conversion tracking

Real analytics that speak to your brand’s goals, including clicks, transactions, views and more

Sentiment analysis

Find out how users speak to your bot and how they feel about your brand

Heat map

See what users love about your brand and your bot

Hypothesis testing

Test out multiple campaign ideas or solutions

Live agent requests

Transfer users from your bot to a live agent who can help them in real time

User segmentation

Target users based on engagement to maximize efficiencies and optimize the user experience

Triggered communication

Broadcasts, reminders and prompts to communicate

Deep learning

Find out why users talk to your bot, how often, when, and what they say

Message synthesizing

Our bots understand and process what users have to say

One click deploy

It’s easy to launch your chatbot on a variety of major chat platforms

Payment integration

Let your customers buy and pay within their chat

Web chat control

Web-enabled bots for embeds and testing

Built-in simulator

Test your bot as it is being built

Multi-platform integration

Launch your bot anywhere your customers are

Moderated replies

Keep track of what users say

Platforms.

Deploy your bot anywhere conversations happen.

platforms we deploy to