Massively for Customer Service
Your customers expect answers
in seconds, not hours.
Massively handles up to 80% of your routine customer questions automatically — 24 hours a day, 7 days a week, across your website, Instagram, Facebook Messenger, and SMS. When a question needs a human, we hand off seamlessly. No customer ever gets stuck.
CALECIM® Professional automated 80% of their support tickets with Massively — achieving under 5 second response times and a 40% reduction in support load. Read the case study →
Free plan available · No credit card required · Setup in minutes
CosmoGo Canada — AI customer service in action ↑
80%
Of routine questions handled automatically
<5s
Average response time — CALECIM case study
24/7
Always on — no shifts, no holidays, no wait times
3X
More likely to purchase — customers who use chat vs email
The customer service gap
9 out of 10 customers want to message you.
Most businesses make them fill out a form.
Your customers are on Instagram, Messenger, and your website — right now, with questions. Some will wait on hold. Some will send an email and wait days. Most will just leave and buy from someone else.
Massively puts an AI trained on your own content at every one of those touchpoints — answering instantly, in your voice, at any hour. And when a question goes beyond the bot, a real person steps in without the customer ever having to repeat themselves.
❌
Without Massively
Hours or days to respond · Agents overwhelmed by repetitive questions · Customers lost to competitors · No coverage outside business hours
✅
With Massively
Under 5 second response · 80% of tickets handled automatically · Agents focused on complex issues · Always on, everywhere your customers are
How it works
Train once. Deploy everywhere.
Point Massively at your website URL and your AI is trained in minutes — no developers, no data entry, no lengthy setup. Then deploy it wherever your customers need you.
Train your AI on your content
Paste your website URL and Massively ingests up to 50 pages automatically — your FAQs, product info, policies, pricing. Your AI learns your business in minutes and answers in your voice from day one.
Deploy across every channel
One bot, everywhere your customers are. Website, Instagram DMs, Facebook Messenger, SMS — all handled from a single platform. Add new channels with a click, no rebuilding required.
Hand off to humans — seamlessly
When a question needs a person, Massively hands off instantly — to your team via live chat, or directly into Zendesk as a ticket with full conversation context. No customer ever has to repeat themselves.
Where Massively works
Every channel. One platform.
Your customers don't all reach you the same way. Massively makes sure you're ready wherever they show up.
Instagram DMs
Answer customer questions arriving via Instagram DM — automatically, instantly, 24/7.
Facebook Messenger
Full AI customer service inside Messenger — your most-used social support channel.
🌐
Website Chat
Embed on any website with one line of code. Works with Shopify, Webflow, WordPress, and more.
Zendesk
Official Zendesk partner. Tickets created automatically with full chat context when escalation is needed.
💬
SMS
Meet customers on the most personal channel of all — text messaging, automated and intelligent.
What's included
Everything you need to deliver exceptional support.
🧠
Massively AI — Smart Answers
GPT-powered AI trained on your website content. Answers questions accurately in your voice — no scripting required. Gets smarter as your content evolves.
🤝
Live Chat Handoff
When the bot can't handle it, a human steps in instantly — with the full conversation history. No dead ends, no frustrated customers, no repeating themselves.
🎯
Lead Capture
Turn support conversations into sales opportunities. Massively captures contact details, qualifies leads, and routes hot prospects to your sales team automatically.
📊
Analytics & Insights
See exactly what your customers are asking, where they drop off, and how your bot is performing. Continuously improve with real conversation data.
🔗
Integrations
Zendesk, Shopify, HubSpot, Salesforce, Zapier (7,000+ apps), Google Analytics, and more. Fits into the tools you already use.
⚡
No-Code Setup
No developers needed. Train your AI, customise your flows, connect your channels — all through a simple visual interface. Be live today, not next quarter.
Official Zendesk Partner
Already using Zendesk? Massively makes it smarter.
Massively integrates directly with Zendesk Sunshine Conversations — routing conversations from Instagram, Messenger, SMS, and your website into Zendesk as tickets, complete with the full conversation history. Your agents get context. Your customers get continuity.
Proven in production
See it in the real world.
CALECIM® Professional
Global skincare brand
CALECIM® Professional deployed Massively to handle customer service across their website and social channels. The AI was trained on their product range, ingredient science, and customer FAQs — and went live in minutes. The result: 80% of support tickets now handled automatically, with response times dropping to under 5 seconds globally. Their team now focuses on complex consultations and relationship-building instead of answering the same questions repeatedly.
80%
Ticket diversion rate
<5s
Response time
24/7
Global coverage
Hello Sugar
National waxing franchise, USA
Hello Sugar used Massively to automate appointment booking and lead qualification across their franchise locations. The AI handles enquiries, qualifies prospects, and books appointments — reducing the time from first contact to confirmed booking to under 2 minutes. Lead-to-booking conversion improved by 24% within the first month.
24%
Better lead-to-booking rate
<2min
To complete booking
"
Massively has helped us by providing an AI solution that provides both timely and helpful customer service as well as meaningful customer engagement. The platform is intuitive and cost effective. And the Massively team is incredibly responsive, making it easy to launch and continuously improve our chatbot experience.
Tanuka Roy
General Manager, CosmoGo Canada
"
Massively has helped us streamline how we engage with prospects and qualify new leads. The platform is intuitive, and the team is responsive, making it easy to implement conversational workflows that support our business development efforts.
Greg Thompson
Managing Partner, uCapital
Ready to transform your customer service?
Start free.
Be live today.
No developers needed. No lengthy setup. Point Massively at your website and your AI customer service is ready in minutes.