Podcast: Chatbots and the Future of Brand Conversations
July 17, 2017
A Massively conversation with a human: the Canadian Marketing Association’s Digital Marketing Council sits down with Russell Ward, President of Massively, to talk about the role of chatbots in marketing. Click here for the full podcast. ...
2017 OMDC Digital Dialogue Conference #8 – Russell Ward
February 22, 2017
Why “Talk to our Chatbot” is the Catchphrase for 2017 Russell Ward, President, Massively Pourquoi « Parlez à notre chatbot » est le slogan de 2017 Russell Ward, président, Massively...
Twitter makes DMs better for customer service with welcome messages, quick replies
November 1, 2016
is improving its direct messages with new features geared specifically for brands that use the platform for customer service interactions. Available through its developer API, brands can leverage welcome messages and quick replies to improve the overall experience. Twitter has enlisted the support of quite...