Introducing CRIS!
Filling in the Gaps We spend a lot of time asking questions. Invariably, questions come up that we don’t have answers for. We simply don’t have enough data to support a conclusion or consumer insights to inform a decision. In my previous life (before Massively seems like...
Why do utilities need bots?
Transforming the customer experience has the potential to deliver real benefits to local utilities. Preferences are changing, and consumers are demanding more convenient and responsive methods of communication. This has led to the rise of virtual assistants (aka chatbots) in the customer service space that can deliver fast, easy...
Why are questions from international students going unanswered?
Education is becoming global. Students want to learn more about what’s happening around the planet, experience different cultures, and become better global citizens. The competition for these students among colleges and universities can come down to a prompt response to a simple question. Finding the...
Developed with Massively: Bank of Montreal launches AI-powered chatbot on Twitter
The Bank of Montreal, with help from Massively, enters the chatbot arena. BMO customers can chat with AI powered customer support via Twitter Click here for the full story. ...