AI-based chatbots are transforming customer service
Toronto-based start-ups Massively and Wysdom are using AI-enhanced chatbots to connect brands with their customers. Read the full article here. ...
Chatbot maker needs humans to sell product abroad
Massively, which is looking to grow its presence in the United States, started in January, 2014, is focused on creating chatbots designed to engage users for longer periods of time. Read our feature article in The Globe and Mail here. Russell Ward, CEO of Toronto-based chatbot...
Delvinia Acquires CRIS by Massively
Massively is pleased to announce that our joint venture with Elsient has been aqcuired by Delvinia. Read more here. Steve Mast (Delvinia), Adam Froman (Delvinia), Laura Craig (Elsient) , Russell Ward (Massively), Luis Carreiro (Elsient), ...
Fallsview Casino dips into AI with chatbot campaign
The campaign, which runs until the end of the year, was created by Massively in collaboration with Oath and OMD. Read the article here. ...
Schulich Celebrates Launch of Master of Management in AI
Schulich hosted a Program Launch and Networking Social last week to officially kick off their new Master of Management in Artificial Intelligence (MMAI) program. Find out more here. Prospective students had the opportunity to discuss the MMAI program with Massively CEO Russell Ward and other...
Canopy Growth collaborates with Parent Action on Drugs to launch digital cannabis education tools.
PAD employed the technical expertise of Massively, a leader in artificial intelligence, to develop a fun and interactive chatbot designed to engage, educate and encourage conversation between parents and their kids about cannabis. Read the release here. ...
Massively.ai Backed AI Startup “CRIS” Partners with Self Service Research Platform Methodify.it
Methodify Readies for Wild Growth with New ResearchTech Partnerships and Pivotal Hires TORONTO, April 16, 2019 – The automated research technology platform Methodify is counting on AI-powered chatbots to help understand customer opinions and motivations “beyond the numbers.” Methodify is partnering with Elsient and Massively-backed Conversational Research Insight System (CRIS),...
Introducing CRIS!
Filling in the Gaps We spend a lot of time asking questions. Invariably, questions come up that we don’t have answers for. We simply don’t have enough data to support a conclusion or consumer insights to inform a decision. In my previous life (before Massively seems like...
Why do utilities need bots?
Transforming the customer experience has the potential to deliver real benefits to local utilities. Preferences are changing, and consumers are demanding more convenient and responsive methods of communication. This has led to the rise of virtual assistants (aka chatbots) in the customer service space that can deliver fast, easy...