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MassivelyGeneral Massively Launches Google Business Messages, Enabling Businesses to Talk with Customers Directly From Google Search and Google Maps.

Massively Launches Google Business Messages, Enabling Businesses to Talk with Customers Directly From Google Search and Google Maps.

The partnership adds billions of new entry points for businesses to have automated and human conversations with customers.

Massively is pleased to announce its newest integration with Google Business Messages to help businesses deliver better customer service, generate new leads, and drive sales. Users can now initiate a conversation with a business through Google Search or Google Maps using automated and live agents powered by Massively. This new conversational channel facilitates improved response times, 24/7 support time, and reduced costs. 

Google Business Messages is a mobile conversational channel that combines entry points on Google Maps and Search to create rich, asynchronous messaging experiences that delight customers and drive business results.

When users search for a business, they can send a message directly from the search results.

Why is this so exciting? Well, to begin, 3.5 billion Google searches are made every day, potentially exposing your business to new customers. Add to that the 1 billion monthly active users for Google Maps. Massively has always focused on making it easier for customers and businesses to have meaningful conversations, and the new entry points opened up by Google Business Messages will create a better way to do just that. The shift to customer engagement over messaging channels is well underway and Massively is excited to offer even more ways for businesses to talk to customers.

With Massively and Google Business Messages, businesses have the ability to automate answers and processes when appropriate, engage with customers on the channels they prefer (and are already on), leverage AI to enhance decision making, and free up humans to handle critical and value added requests from customers. Massively also makes it easy to keep live agents in the loop to handle questions when required.

Massively’s new listing on Google Partner Marketplace can be found here.

Massively is a leader in building chatbots people actually want to talk to by combining expert conversational design with the smartest bot technology to ensure our clients get the right solution. Book a demo and learn how Google Business Messages can provide truly amazing customer support by combining Massively’s AI powered chatbots with Google’s massive search and maps userbase.

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