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Chatbot Best Practices

Chatbots are a great way to connect with your customers 24/7, but they're not without their challenges. You can use a chatbot to answer questions, generate leads and help customers with their problems. In this post, we'll walk you through some best practices for...

Spotlight On Small Business

5 Practical Reasons For Small And Growing Businesses To Embrace Automated And Live Chat. For many small businesses, this past year has been one to forget. Consumer behavior has shifted at warp speed; SMBs have been left trying to catch up. In a lot of cases,...

Massively Partners with Marketing 360® – enabling Small Businesses to Instantly Launch Live Chat and easily deploy AI powered conversations.

Small business can also now seamlessly connect with customers through web chat as well as across popular messaging channels including Facebook Messenger, Instagram, Google Search and Maps, Twitter and more.  For many small businesses, meeting the increasing expectations of customers means communicating on the channels...

Massively Launches Google Business Messages, Enabling Businesses to Talk with Customers Directly From Google Search and Google Maps.

The partnership adds billions of new entry points for businesses to have automated and human conversations with customers. Massively is pleased to announce its newest integration with Google Business Messages to help businesses deliver better customer service, generate new leads, and drive sales. Users can now initiate...

Massively Joins Zendesk Bot Partner Program; Integrates with Zendesk Sunshine Conversations Platform.

The partnership positions Massively to power extraordinary customer support for clients. Massively is happy to announce its participation in Zendesk’s Bot Partner Program, as well as a powerful new integration with Zendesk Sunshine Conversations Platform. With this integration, Massively can offer clients new channels including WhatsApp and...