Chatbot Best Practices
Chatbots are a great way to connect with your customers 24/7, but they're not without their challenges. You can use a chatbot to answer questions, generate leads and help customers with their problems. In this post, we'll walk you through some best practices for...
Why Embracing Conversational Marketing in 2022 Is Essential for Your Business
Your pathway to increased sales and delighted customers. The way businesses talk with customers and potential customers is shifting. Conversational Marketing is becoming more integrated into your consumers’ lives, as tech like chatbots and virtual agents continue to improve the customer experience, and people shift...
Marketing 360® Guest Post- Understand Your Customer’s Journey.
From awareness to consideration and eventually to action, you need to understand what’s going on during each stage and what you can do to guide leads through it. Most of the time, people aren’t ready to convert the first time they’re introduced to a new...
Massively Partners with Marketing 360® – enabling Small Businesses to Instantly Launch Live Chat and easily deploy AI powered conversations.
Small business can also now seamlessly connect with customers through web chat as well as across popular messaging channels including Facebook Messenger, Instagram, Google Search and Maps, Twitter and more. For many small businesses, meeting the increasing expectations of customers means communicating on the channels...
Spotlight On Small Business
5 Practical Reasons For Small Businesses To Embrace Automated And Live Chat. For many small businesses, this past year has been one to forget. Consumer behavior has shifted at warp speed; SMBs have been left trying to catch up. In a lot of cases, this is...
Massively Launches Google Business Messages, Enabling Businesses to Talk with Customers Directly From Google Search and Google Maps.
The partnership adds billions of new entry points for businesses to have automated and human conversations with customers. Massively is pleased to announce its newest integration with Google Business Messages to help businesses deliver better customer service, generate new leads, and drive sales. Users can now initiate...
Massively Joins Zendesk Bot Partner Program; Integrates with Zendesk Sunshine Conversations Platform.
The partnership positions Massively to power extraordinary customer support for clients. Massively is happy to announce its participation in Zendesk’s Bot Partner Program, as well as a powerful new integration with Zendesk Sunshine Conversations Platform. With this integration, Massively can offer clients new channels including WhatsApp and...
Massively featured on Canadian Digital Commerce Ecosystem Map as a leading Technology for Suppliers and Merchants
Map highlights startups building the future of commerce. According to eMarketer, e-commerce will account for 8.7% of all retail in Canada in 2020, representing a 27.9% increase compared to 2019 - read more here. ...
AI-based chatbots are transforming customer service
Toronto-based start-ups Massively and Wysdom are using AI-enhanced chatbots to connect brands with their customers. Read the full article here. ...
Chatbot maker needs humans to sell product abroad
Massively, which is looking to grow its presence in the United States, started in January, 2014, is focused on creating chatbots designed to engage users for longer periods of time. Read our feature article in The Globe and Mail here. Russell Ward, CEO of Toronto-based chatbot...
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